Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unopened, unused, sealed, and in its original packaging (bottle with box). You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at elytedrops@gmail.com. Please note that returns will need to be sent to the following address: Unit 4F, Corona building Pacific Coast Residences BF International, Las Pinas 1740, Montreal, B. F, 1740 Las Piñas, Metro Manila, Philippines.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at elytedrops@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used Elyte Drops Mineral Drops bottles

  • Bottles without the original seal

  • Items without the box or packaging

Only unopened, sealed bottles in original packaging are eligible for return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a new order for the replacement item.

Philippine 7-Day Standard Return Policy

In compliance with the Consumer Act of the Philippines (R.A. 7394) and DTI guidelines, you have the right to return or exchange your order within 7 days of receiving it, provided it meets the return conditions stated above.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at elytedrops@gmail.com.